ETrade Bank Customer Service:

I'm having trouble with a new CD account I tried to open with ETrade Bank via the Internet. I called customer service, and, after getting a message that my wait time would be five minutes, I've now been on hold for forty-seven minutes. An individual I spoke to previously at ETrade financial said there is no record in their system of my name or social security number. I know I'm not imagining that I opened an account, because I wrote down my account name and password.

UPDATE: Fifty-seven minutes on hold, and another ten minutes for the customer service rep to figure out that they have no idea what happened to my account. I'm taking my banking business elsewhere.